Effective Date: 01/08/2025
Welcome to TribeVenue, a service operated by @works S.r.l., with registered office in Viale Artigiani, Desenzano del Garda (Brescia), Italy. VAT Number: IT02511630986.
These Terms and Conditions ("Terms") govern your access to and use of our services, including our website, mobile applications, and any related services (collectively, the "Platform"). By using TribeVenue, you agree to be bound by these Terms.
1. Jurisdiction and Governing Law
These Terms are governed by the laws of Italy. The exclusive jurisdiction for any disputes shall be the Court of Brescia. The official language of these Terms is English.
2. User Roles and Account Eligibility
Tribbers: Individuals including creators, promoters, staff, and other talent.
Venuers: Tribbers authorized by a venue to manage opportunities on its behalf.
Business Users (Venues): Legal entities or individual professionals managing a venue. They must provide full fiscal data, including VAT information. Paddle, our billing provider, handles all invoicing and tax documentation for venues. Venues expressly agree to accept invoices issued by Paddle.
You must be at least 18 years old to use the Platform.
3. Account Registration
You agree to:
Provide accurate and complete information.
Keep your credentials secure.
Be responsible for all activity under your account.
We reserve the right to suspend or terminate accounts for violations or fraudulent behavior.
4. Content and Conduct
You are solely responsible for the content you post. You agree not to:
Post or transmit unlawful, harmful, or infringing content.
Misuse the Platform or impersonate others.
TribeVenue will not use photos, videos, texts, or other content uploaded by users for promotional or marketing purposes.
We reserve the right to remove content or suspend accounts at our sole discretion.
5. Liability Disclaimer
@works (TribeVenue) provides a digital matching service and is not a party to any contractual or working relationship established between users and venues. Neither @works nor venues shall be held liable for any damages, losses, disputes, or incidents arising from interactions between users.
All relations between users and venues are managed independently between the parties, and both expressly release @works from any and all claims, liabilities, or consequences thereof.
6. Indemnification Waiver
Users and venues acknowledge and accept that they cannot claim compensation, indemnity, or damages from @works (TribeVenue) under any circumstances.
7. Subscription and Billing
TribeVenue offers subscription plans handled via Paddle:
Listed (Free)
Connect (Standard)
Engage (Pro)
Plans renew automatically unless canceled at least 10 days before the next billing date. All features and pricing are shown on the Platform and may be updated with notice.
8. Changes to Terms
We reserve the right to modify these Terms. Any changes will be communicated at least 10 days in advance.
9. Termination
We may suspend or terminate your access at any time for breach of these Terms or abuse of the Platform.
10. Contact
Email: legal@tribevenue.net
Effective Date: 01/08/2025
1. Automatic Renewal and Cancellation
All subscriptions (Connect, Engage) renew automatically via Paddle. To avoid renewal, users must disable auto-renewal at least 3 days before the renewal date.
2. Refunds
We do not offer refunds, including for unused time, inactivity, or dissatisfaction.
3. Refund Exceptions
No specific exceptions apply.
4. Disputes
Payment-related issues may be handled either by TribeVenue or Paddle depending on the nature of the issue.
5. Plan Changes
Downgrade: Can be done anytime. No refunds will be issued.
Upgrade: Can be done anytime and takes effect immediately.