Effective Date: 01/08/2025
All subscriptions (Connect, Engage) renew automatically via Stripe.
To avoid renewal, users must disable auto-renewal at least 10 days before the renewal date.
You can manage your subscription settings through your account dashboard or by contacting our support team.
We do not offer refunds, including for:
All sales are final. Please carefully review your subscription plan before purchasing.
No specific exceptions apply to our refund policy.
However, if you believe you have been charged in error, please contact our support team immediately. We will investigate the issue and take appropriate action if necessary.
Payment-related issues may be handled either by TribeVenue or Stripe depending on the nature of the issue.
For billing disputes, please contact:
You can downgrade your plan at any time. The downgrade will take effect at the end of your current billing period.
Important: No refunds will be issued for the difference between plan prices.
You can upgrade your plan at any time, and the upgrade takes effect immediately.
The price difference will be prorated based on the remaining time in your billing period.
Tribber Premium subscriptions are managed directly through the Apple App Store and Google Play Store, depending on the platform you use.
Each platform has its own billing system, renewal policies, and refund procedures:
For Tribber Premium refund requests, you must contact the respective app store directly.
To cancel your subscription:
Remember: You must cancel at least 10 days before your renewal date to avoid being charged for the next period.
For questions about billing, refunds, or cancellations, contact: legal@tribevenue.net